Frequently Asked Questions
Answers to the questions buyers ask most about our underpads and OEM services. Can’t find what you need? Contact us — we reply within 24 hours.
Products & specifications
What is a disposable underpad and how is it made? +
A disposable underpad (also called a bed pad or chux) is a single-use absorbent pad placed under a person to protect the bed or chair. Our medical-grade pads are built in five layers: a soft non-woven top sheet, a tissue layer, a fluff pulp + SAP absorbent core, a second tissue layer, and a waterproof PE film back sheet that blocks leaks.
What sizes are available? +
Our standard adult underpad sizes are 60×90 cm, 60×60 cm, 60×45 cm and 45×33 cm, with 40 / 60 / 75 / 100 gsm weights. Custom sizes and weights are available for bariatric beds, facility-specific surfaces or private-label programmes.
What is SAP and why does it matter? +
SAP (super absorbent polymer) is the gel-forming material in the pad core that locks fluid away and keeps the surface dry, even under a person’s weight. Higher SAP content means higher absorbency — important for heavy or overnight incontinence.
What other products do you manufacture? +
Beyond adult underpads, we produce maternity pads, baby diapers and baby underpads, nursing pads, pet pads, and sanitary pads / panty liners. All can be customised to your brand.
Can you make underpads in custom colors or designs? +
Yes. Standard colors are blue, pink and white, and we can match custom colors, embossing patterns and packaging artwork to your specification under OEM/ODM.
OEM / ODM services
What is the difference between OEM and ODM? +
OEM means we manufacture a product to your existing design and brand. ODM means we design and develop the product for you, then produce it under your label. We offer both, with full control over size, weight, SAP level, material and packaging.
Can you put my logo and brand on the product and packaging? +
Absolutely. We provide private-label production including custom logo, packaging design, instruction inserts and box/bag branding, plus certification documentation support for your market.
How long does OEM development take? +
A standard OEM project typically takes about 5–7 days for samples after artwork is confirmed, with bulk production lead time depending on order volume and specification. We’ll confirm an exact schedule when you share your requirements.
Ordering & MOQ
What is your minimum order quantity (MOQ)? +
MOQ varies by product and specification. Please send us your target product, size and volume, and we’ll provide a competitive quote within 24 hours. We aim to keep trial orders accessible for first-time buyers.
How do I get a quote? +
Contact us via the form, email or WhatsApp with your required product, size, weight, quantity and target market. We reply with a detailed quotation within 24 hours on working days.
What payment terms do you accept? +
We accept common international trade terms such as T/T. Payment terms and trade terms (FOB, CIF, etc.) are confirmed per order and discussed during quotation.
Quality & certifications
What certifications do you hold? +
We are ISO9001 and ISO13485 certified and hold CE and CFS export qualifications. Production runs in a GMP-certified clean workshop with ethylene oxide (EO) sterilisation and an in-house microbiological testing lab.
Are your underpads safe for sensitive skin? +
Yes. Our pads use hypoallergenic, latex-free, fragrance-free materials with a soft non-woven top sheet and breathable back sheet to reduce the risk of irritation during extended wear.
How do you control quality? +
Every batch undergoes strict in-house testing, including absorbency and microbiological checks, backed by ISO quality management and third-party testing where required. We can provide test reports and certification copies on request.
Can you provide certification documents for my market? +
Yes. We supply certification and compliance documentation support to help you meet your target market’s import and regulatory requirements.
Samples & shipping
Do you provide free samples? +
Yes, we offer free samples for quality testing. You only cover the courier cost (provide your DHL/FedEx account or pay the freight). OEM samples are typically ready in 5–7 days.
What are your lead times for bulk orders? +
Bulk production lead time depends on order volume and specification. We’ll confirm a clear schedule with your quotation so you can plan inventory.
Which countries do you ship to? +
We export worldwide. With 20 years of experience and export qualifications including CE and CFS, we serve buyers across Europe, the Americas, Asia and beyond.
